Briza Callfinder® Support
Get help and support for your Briza Callfinder®. Here you will find all the technical information you need to troubleshoot your device and our FAQ.
Callfinder® models
Green (T4) Briza Callfinder®
Learn how to use your Green (T4) Briza Callfinder®. Read here to find out how to turn it on/off, adjust the volume, record and more.
Green (T4) Sappi Callfinder®
Learn how to use your Green (T4) Sappi Callfinder®. Read here to find out how to turn it on/off, adjust the volume, record and more.
Grey & Pink Callfinder®
Learn how to use your Green (T4) Sappi Callfinder®. Read here to find out how to turn it on/off, adjust the volume, record and more.
Blue & White Sappi Callfinder®
Learn how to use your Green (T4) Sappi Callfinder®. Read here to find out how to turn it on/off, adjust the volume, record and more.
White & Green Briza Callfinder®
Learn how to use your Green (T4) Sappi Callfinder®. Read here to find out how to turn it on/off, adjust the volume, record and more.
Do you have the latest
sound file updates?
Since the first appearance of the Callfinder® in 2014, we have released many sound file updates for some Callfinder® products, where applicable and necessary.
Sappi Birds of SA (first edition ) | Sappi Voëls van SA (eerste uitgawe)
Try this simple test
- Turn to page 255 in the book
- Point your device on the Lemon-breasted canary / Geelborskanarie.
- If you hear its call, you have the latest update.
Mammal Guide | Soogdiergids
Try this simple test
- Go to page 19 in your book
- Check if the female and male lions have different sounds.
- If the sounds differ, you have the latest update.
Blinktand van die Bosveldparadys
The sound file for Blinktand will not be updated.
Sappi Birds of SA (enhanced edition) | Sappi Voëls van SA (opgedateerde uitgawe)
Try this simple test
- Turn to page 255 in the book
- Point your device on the Lemon-breasted canary / Geelborskanarie.
- If you hear its call, you have the latest update.
Nature Unpacked | Jou Natuurgids
The sound file for Nature Unpacked /Jou Natuurgids will not be updated.
The Talking Dictionary
The sound files for The will not be updated.
Please note: Numerous images throughout the book are also sound actived, particularly in the music, transport and life on earth sections.
Callfinder FAQ
Where can I find the Callfinder's batch number?
The batch number of your Callfinder® is printed in black on the side of the Callfinder® next to the earphone port.
If your device does not have one, use the Callfinder®’s descriptions.
How do I upload a new or updated sound file?
- Download the sound file.
- Connect your Callfinder® to your computer.
- Find and open the Callfinder® drive.
- Load the sound file to your Callfinder®.
For a more detailed guide: Read more
How do I identify my Callfinder?
Use the guide above “Callfinder® models” to identify your model.
How do I replace a corrupt sound file?
- Receive a new sound file via link
Send us an email with the following information:
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- The colour of your Callfinder®
- The batch number of your Callfinder®, in black on the side.
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- Send your Callfinder® to Briza
Send the Callfinder® to us with a note including:
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- Name and surname
- Cell number and email address
- Delivery address
- Date of purchase
- Reason for sending it back
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- Visit our store with your device
You can also visit our Bookshop for assistance.
How do I switch between sound files?
Touch the front cover of the book with the tip of your Callfinder® for five seconds.
With The Talking Dictionary, touch the relevant sticker inside of the front cover.
How do I replace a faulty Callfinder?
In the event your Callfinder® is not working properly or broken, please contact us for assistance.
Note: Callfinder® has a 1-year warranty, applicable from date of purchase.