Callfinder Support

We’ve created short articles to help you use, update and troubleshoot your Callfinder® device.

How to replace a faulty or corrupt sound file

It is possible to replace a sound file for free – especially if the sound file became corrupted which might be the case.

In terms of replacing a faulty or corrupt sound file, you have three options:

1. Receive a new sound file via web link

You will need internet and a computer if you feel you are able to replace the sound file on the Callfinder® yourself.

To receive a sound file from us, you need to send us an email with the following information to make sure we send you a compatible sound file:

  • The colour of your Callfinder®
  • The batch number of your Callfinder®, printed in black on the side of the Callfinder® next to the earphone port.

Read here how to upload your sound file using a weblink.

2. Send us your device for us to do it for you

If not able to do the download and upload your sound file, please send the Callfinder® to us for testing with a note included with following information:

  • Name and surname
  • Cell number and email address
  • Delivery address
  • Date of purchase
  • Reason for sending it back

3. Visit our store with your device

You can also visit our store at 121 Soutpansberg Road for us to quickly assist you while you wait. Contact us if you need any assistance with your device.

Please note: Some photos in our Callfinder® ready books are still not sound active. Approximately 85% of photos do have sound.

More Support for your Callfinder® device

How to find your Callfinder’s® batch number

Newer models of the Briza Callfinder® can be identified by their batch number. Knowing the batch number will help us to identify important information about your Callfinder and the soundfile format it supports. Callfinder® with a batch number The batch number of your...

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How to identify your Callfinder® model

Since 2014, Briza has released a variety of Callfinder® models. In order to give you the best support possible, use this guide to identify your model.  The Green (T4) Sappi Callfinder® This version uses 2 AAA batteries only and is our latest version. It can...

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How to replace a faulty Callfinder®

In the event your Callfinder® is not working properly or broken, please contact us so that we may assist you and assess the situation. In order to assist you we will need the following information: The title or titles of the Callfinder® ready books you have.The batch...

read more