Callfinder Support

We’ve created short articles to help you use, update and troubleshoot your Callfinder® device.

How to switch between different sound files on your Callfinder®

More than one sound file can be stored on your Callfinder® so you are able to use one Callfinder for other of our Callfinder ready books. Follow these steps to switch between accessing different books.

This can only be done when you have purchased and loaded more than one sound file on your Callfinder® device.

Step 1

Switch on your Callfinder®

To turn it on, press the middle, see-through On/Off power button for 5-8 seconds and let go!! A blue background light will go on and a sound will play to indicate that the Callfinder® is switched on.

It will take at least 2 to 3 seconds before the Callfinder® is operational.

Step 2

Activate different sound files

Switch between different sound files by touching the front cover of the book with the tip of your Callfinder® for five seconds.

Wait at least 3 to 4 seconds before touching the first picture in the book. Repeat this process when switching between different Callfinder® ready books.

Switch to the Talking Dictionary

When switching between languages in The Talking Dictionary, touch the relevant language sticker on the front page. Hold the Callfinder® tip for approximately 8 seconds on the activator sticker until you hear a ding sound. The correct language sound file will now be activated.

Note:

You can only switch between different sound files and books if you have purchased and loaded more than one sound file on your Callfinder®.

More Support for your Callfinder® device

How to find your Callfinder’s® batch number

Newer models of the Briza Callfinder® can be identified by their batch number. Knowing the batch number will help us to identify important information about your Callfinder and the soundfile format it supports. Callfinder® with a batch number The batch number of your...

read more

How to identify your Callfinder® model

Since 2014, Briza has released a variety of Callfinder® models. In order to give you the best support possible, use this guide to identify your model.  The Green (T4) Sappi Callfinder® This version uses 2 AAA batteries only and is our latest version. It can...

read more

How to replace a faulty or corrupt sound file

It is possible to replace a sound file for free – especially if the sound file became corrupted which might be the case. In terms of replacing a faulty or corrupt sound file, you have three options: 1. Receive a new sound file via web link You will need internet and a...

read more