Email: briza@jonathanball.co.za

For Nature Lovers

Callfinder Support

We’ve created short articles to help you use, update and troubleshoot your Callfinder® device.

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How to upload new sound files to your Callfinder®

More than one sound file can be stored on your Callfinder® so you are able to use one Callfinder® for different of our Callfinder® ready books. You will need to purchase additional sound files if you would like to use your Callfinder® for other of our Callfinder® ready books.

After purchase, the sound file will be emailed to you with instructions. Read the instructions that were sent to you carefully, then follow these steps to load the sound files onto your Callfinder®.

Please note: If you purchased a package or bundle deal from us, the sound files will already be stored on your device.

Step 1

Download the sound file

  • Open the link by clicking on the download button in the email sent to you
  • Download the sound file from the web link you were emailed by clicking on the download button in Smash or WeTransfer.

OR

  • Copy and paste it to the top url bar of your web browser.
  • Click enter to start the download onto your computer.
  • Once the download is finished, right click on the downloaded file at the bottom of the browser screen and select show in folder. This will take you to the place your file has been downloaded on your computer.
Note: Do not try to open the sound file.

Step 2

Connect your Callfinder® to your computer

Connect your Callfinder® to your computer, using the Callfinder® USB cable that came with your purchase. Plug the USB cable into the USB port on your Callfinder® and connect the other end of the USB cable to the USB port on your computer.

Step 3

Find and open the Callfinder® drive

  • Your computer will identify the Callfinder® as an external drive/USB drive/Removable disc.
  • Double click to open your Callfinder® drive. The drive will contain several folders – the EBOOK or BOOK, MP3, RECORD folders. Double click to open the EBOOK or BOOK folder.

Step 4

Load the sound file to your Callfinder®

  • Copy the new sound file from where you have saved it and paste the file into the EBOOK or BOOK folder in the Callfinder® drive.

OR

  • Drag the new sound file you downloaded and drop it into the EBOOK or BOOK folder in the Callfinder® drive.
  • Wait for the download process to finish before disconnecting your device.
Note: Do not try to open the sound file.

Note:

  • The link emailed to you will be active for 7 days so make sure you download it before it expires.
  • Should you experience any difficulty downloading your sound file with your current browser, try using Google Chrome or Firefox instead.

More Support for your Callfinder® device

Register your Callfinder®

Please complete the form as accurately as possible. This information is used to register your Callfinder® device for 1 year warranty, applicable from date of purchase. This form is used for Callfinder® registration purposes ONLY, not for sound file update or...

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Update your sound files

Update your sound files by submitting a request. You will soon receive an email with the updated sound file (where relevant) and the necessary information to update the sound file from the comfort of your own home. The purpose of this form is to collect all the data...

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How to find your Callfinder’s® batch number

Newer models of the Briza Callfinder® can be identified by their batch number. Knowing the batch number will help us to identify important information about your Callfinder and the soundfile format it supports. Callfinder® with a batch number The batch number of your...

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How to replace a faulty or corrupt sound file

It is possible to replace a sound file for free – especially if the sound file became corrupted which might be the case. In terms of replacing a faulty or corrupt sound file, you have three options: 1. Receive a new sound file via web link You will need internet and a...

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How to replace a faulty Callfinder®

In the event your Callfinder® is not working properly or broken, please contact us so that we may assist you and assess the situation. In order to assist you we will need the following information: The title or titles of the Callfinder® ready books you have.The batch...

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