I am struggling to download the sound file from the web link.

Sometimes one of the following things might be preventing your download:

• All our sound files are in .bnl/.snl format which most computers cannot open therefore it is important that you don’t try to open the file, only copy it from your downloads and paste it in the BOOK folder of your Callfinder®.
• Your computer‘s defense might be high and is preventing the downloading of .bnl /.snl files. In this case, you can search the internet to see how to change the settings on your computer to allow the computer to receive .bnl/.snl files.
• An easier option is to forward the link to another computer and do the download and uploading process there following the instructions.