Callfinder Support

We’ve created short articles to help you use, update and troubleshoot your Callfinder® device.

How to identify your Callfinder® model

Since 2014, Briza has released a variety of Callfinder® models. In order to give you the best support possible, use this guide to identify your model. 

The Green (T4) Sappi Callfinder®

This version uses 2 AAA batteries only and is our latest version. It can accommodate all Callfinder® ready books’ sound files, including the Talking Dictionary®.

The grey and pink Talking Dictionary Callfinder®

This version uses 2 AAA batteries only and is available for purchase. This version can accommodate the Talking Dictionary® as well as the Sappi Birds of South Africa and Mammal Guide of Southern Africa books.

NOTE: The Talking Dictionary Callfinder® does not work with Nature Unpacked/Jou Natuurgids or Blinktand van Bosveldparadys.

The Sappi blue and white Callfinder®

This is one of the previous designs with a rechargeable battery system. This version can accommodate all the Callfinder® ready book’s sound files.

NOTE: This version is not available for purchase any more.

The Briza white and green Callfinder®

This is one of the previous designs which comes with a rechargeable battery system. This version can accommodate all the Callfinder® ready book’s sound files.

NOTE: This version is not available for purchase any more.

More Support for your Callfinder® device

How to find your Callfinder’s® batch number

Newer models of the Briza Callfinder® can be identified by their batch number. Knowing the batch number will help us to identify important information about your Callfinder and the soundfile format it supports. Callfinder® with a batch number The batch number of your...

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How to replace a faulty or corrupt sound file

It is possible to replace a sound file for free – especially if the sound file became corrupted which might be the case. In terms of replacing a faulty or corrupt sound file, you have three options: 1. Receive a new sound file via web link You will need internet and a...

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How to replace a faulty Callfinder®

In the event your Callfinder® is not working properly or broken, please contact us so that we may assist you and assess the situation. In order to assist you we will need the following information: The title or titles of the Callfinder® ready books you have.The batch...

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